If you received a reply from WorldMate that your confirmation email wasn't processed, please make sure that the service provider is in our supported providers list: http://www.worldmate.com/supported_providers.php
Supported confirmations that were not processed:
Please note that in order for our system to properly process confirmation mail, it should be forwarded to email@example.com exactly as it was received from the airline service / travel agency. (For example, the subject and body text should not be changed in any way).
Please note that at this point we cannot process more than one attachment in each confirmation email.
If confirmation email was not processed, you can also manually add a trip via the mobile application in a similar process: Go to 'My Trips'> Tap the '+' icon and add the relevant details.