There are some basic actions you can take that will increase the chance of email confirmations being successfully processed:
- Make sure to forward the confirmation email AS-IS. Do not alter it in any way. The subject and content of the email need to be the original (the mailing program will add the "Fwd" prefix, but that is ok).
- If your mailing program allows it, try to make sure your emails are forwarded in HTML format, rather than plain text.
- Make sure the text of the original email is in the body of the forwarded email, and not an "email within email".
The following formats are compatible with our system: .pdf, .Doc, .HTML, .rtf, Calendar attachment - .ics , and general text within the body of the confirmation.
If confirmation email was not processed, you can also manually add a trip via the mobile application in a similar process: Go to 'My Trips'> Tap the '+' icon and add the relevant details.